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Empowering your healing journey

Frequently Asked Questions

Following are some answers to common questions of Heart Spring Health patients. Some may apply to you. If you have questions that are not answered here, please feel free to contact us at any time.

What can I expect from my first visit?
While each visit to Heart Spring Health is as unique as the patient, it is common to have the first visit last between 60-120 minutes. This gives us a chance to get to know each other as well as explore the underlying factors affecting your health.

Prior to your visit, we will send you paperwork to complete that includes a thorough health history. When we meet, we will review this together to better understand your concerns. Through physical exam and possibly lab work, Dr. Wilkie will do a comprehensive analysis of your health that will help inform your personalized treatment plan.

Ultimately, the goal of this first visit is to understand your current health challenges, history and goals. You will leave with a clear picture of how we will work together to support you in your return to radiant health.

What if I’m not feeling well but laboratory results do not indicate a problem?
Compared to other countries, the general American population does not operate at a high level of health. And “normals” for laboratory results are averaged from our general population.

Naturopathic physicians looks at laboratory results a little differently than M.D.s – and as a result, we offer patients more nuanced information. This may help you understand the subtleties of why you’re not feeling well and how your lifestyle may be impacting your health, so you can get back on the road to feeling great again.

How does naturopathic medicine define “optimal health”?
From a naturopathic perspective, optimal health means more than simply being free of physical symptoms. We also believe that an individual’s mental, emotional and spiritual life play a big part in their overall well being.

When people are healthy, they generally report having energy, feeling light and alive, and experiencing a deep sense of peace, freedom, confidence, joy, and gratitude for life. At Heart Spring Health, we support you in establishing (and sustaining) your unique picture of optimal health.

How often will I be treated?
You can expect to see Dr. Wilkie between two to four times in the first month and then once every four to six weeks until you achieve the health results you are seeking. You will likely begin to feel better quickly but it is important that you receive care throughout the healing process to help ensure a complete recovery and long-lasting results.
The duration of care is different for everyone. Your treatment plan will depend upon the nature of your condition, its state of progression and your financial needs.
Some factors that will influence any healing process are: the severity of your condition, your constitutional makeup, lifestyle habits, the extent to which you take an active role in your health, and how you define health. If you have been unwell for some time it is important to know that the restoration of health will also take time.

Do you make house calls?
Yes, Dr. Wilkie makes house calls to treat patients who do not have the resources to see her in the clinic. However, she can’t legally provide patients with transportation. If Dr. Wilkie comes to your home for a house call and then refers you for treatment to the emergency room or any other health care facility, you must make arrangements for transportation and/or be held financially responsible for your transportation.

Can I seek naturopathic care and conventional care at the same time?
Yes! Naturopathic medicine works well in conjunction with conventional care; in fact, it often helps improve the results and reduce the side-effects of treatments you are receiving.

You may find that with treatment at Heart Spring Health, you will need to reduce your doses of prescription medication and eventually may not even need them at all. Please tell both your MD and Dr. Wilkie about any other doctors you are working with so they can coordinate care and make any medication adjustments as necessary.

Naturopathic medicine can also help support the body during transitional phases (such as pregnancy, childbirth, and menopause etc.) and intensive conventional treatment (such as chemotherapy, radiation, etc). Many patients pursue both conventional and naturopathic care in such circumstances, and they get the greatest benefit when all of their care providers are working together.

Heart Spring Health offers supportive treatment for pre and post surgery, imaging, and for a wide range of conditions requiring the use of long-term pharmaceuticals. We can help by simply treating the side effects of conventional treatment and/or by supporting your body so that it can respond optimally to restore itself through healing on all levels.

What can I expect to pay?
To honor your health as well as your budget, Heart Spring Health offers a sliding scale for our services. Listed below is our suggested fee schedule.

We ask that you pay what you can safely and honorable pay with a minimum of $50 for follow-up appointments. All payments will be received at the time of your treatment.

Will my appointments with Dr. Wilkie be covered by my insurance plan?
Heart Spring Health services are covered by many insurance plans. If you are planning on using insurance to pay for your visit, please inquire to assure that your insurance plan covers naturopathic medicine before you make your initial appointment.

Dr. Wilkie is an in-network provider with most insurance companies through her practice with Kwan Yin Healing Arts.

If your health plan covers naturopathic medicine but Dr. Wilkie is considered “out of network”, payment is due at the time of service; your insurance company will reimburse you for payment.